TeleMedicine
For Pharmacies
in BC, Canada

Anyone residing in BC, whether permanently or temporarily, can use Avee Health to consult with a doctor.

Yes, visitors can access our service for a fee per visit. You can pay using a payment card when booking, or if a pharmacist books on your behalf, you’ll receive a payment link from us.

Currently, we serve only BC residents.

Once your appointment is booked, our practitioner will call you around the scheduled time. You don’t need to download an app or even own a smartphone; simply wait for a standard phone call. If a prescription is needed, it will be sent directly to your preferred pharmacy, where you can obtain your medication with their assistance.

No. If a pharmacy books your appointment, simply wait for the doctor's call. If you book the appointment yourself, just follow the booking steps on our website and wait for the call.

We make it possible for you to book an appointment even a few minutes in advance. Try it yourself to see how quickly you can connect with a doctor!

After booking, you’ll receive a unique link to manage your appointment. Use this link to cancel or reschedule as needed.

In over 96% of booked appointments, our doctors have successfully consulted with patients. However, if the doctor determines that your case is not suitable for telemedicine, they reserve the right to cancel the appointment.

No. If a pharmacy books your appointment, simply wait for the doctor's call. If you book the appointment yourself, just follow the booking steps on our website and wait for the call.

While pharmacies can assist with booking, you can also schedule your own appointment through our online booking system.

Avee Health is a virtual walk-in clinic, so our doctors cannot become your family physician through our platform. However, as many of our doctors also practice elsewhere, you’re welcome to explore this option directly with them if appropriate.

Yes, even if you have a family physician, you’re welcome to see a doctor in our system for your primary care needs. There are no limitations for patients with a family physician to consult other doctors.

When you book an appointment with Avee Health, you’ll be connected to one of the family physicians or nurse practitioners enrolled in our program. You’ll see the available practitioners in the booking system. Your own family physician may not be listed unless they are part of the Avee Health network.

If you’d like to share the doctor’s notes from your Avee Health visit with your family physician, we can facilitate this. Here’s what you need to do:
- Consent Form: You will need to complete and sign a consent form authorizing Avee Health to share your consultation details with your family physician.
- Contact Information: Provide us with the name and contact information of your family physician.
- Processing: Once we receive the consent form, we will securely send the doctor’s notes to your family physician.

Yes, our service is well-suited for prescription renewals. Please provide clear information on your condition and current medications to help our doctors offer the best care.

Avee Health is a virtual walk-in clinic, so our doctors cannot become your family physician through our platform. However, as many of our doctors also practice elsewhere, you’re welcome to explore this option directly with them if appropriate.

Yes, these are available if the doctor deems them appropriate during your visit.

While possible, virtual clinics may not be the best option for obtaining specialist referrals. If a referral is your primary need, we suggest seeing a doctor in person.

Narcotics can NOT be prescribed during a phone visit. Sedatives and Stimulants may be prescribed under specific conditions at the doctor's discretion. Please describe your condition comprehensively when booking the appointment and during the consultation.

For emergencies, please visit the nearest emergency room or call 911, as Avee Health is not suitable for urgent situations. As an online clinic, we cannot perform physical examinations, and for certain mental health concerns, we may not be able to provide the level of care required.

We are not a pharmacy. You will need to select your preferred BC pharmacy during booking, and they will handle dispensing your medication.

No, your prescription will be sent directly to your selected BC-licensed pharmacy.

Prescription decisions are at the sole discretion of the doctor. While they consider your health history and consultation details, there is no guarantee that a specific medication or any medication will be prescribed.

Primarily, pharmacies refer patients to our clinic. We encourage patients to ask their trusted pharmacist to book an appointment for them, which enables a collaborative approach. You can also book appointments directly through our website and will still select a pharmacy for your prescription.

Please send a message to our support team here. They will pass your message to the doctor, and if necessary, the doctor will respond directly or through our support team.

After the doctor prepares your document, you’ll receive a message from us containing a secure link to download it. If we don’t have your email or cellphone number on file to send this message, our support team will reach out to obtain it so we can deliver your document securely.

If you’re a BC resident covered by MSP with a valid PHN, the service is free. Visitors can access the service for $49 per appointment.

Some specific forms may come with an additional charge. If there’s a fee, the doctor will inform you beforehand.
- Sick notes: $35
- Lab requisitions, imaging orders, and most other forms: No charge

We require your full name, date of birth, a BC address (even if temporary), and a phone number, preferably a cell phone. For MSP-covered residents, we also need your PHN (Personal Health Number) to provide the service free of charge. Visitors will need to pay using one of our supported payment methods. We do not store payment method information.

Avee Health complies with PIPEDA (Personal Information Protection and Electronic Documents Act). Our engineers work diligently to protect your health records, following the latest regulations and guidelines for data security and privacy. We do not share your data with third parties or any health provider outside our clinic.